Novel Queenstown tourism venture Check In is an online platform created by sisters Karmela and Maria Rapata, connecting visitors to a genuine local experience through a personalised concierge service.
“ We are a true local point of contact with a professional service and a friendly face. The business offers a range of services, facilities and comforts that enhance the home away-from home holiday including adventure, exploration and local experience,” says Karmela.
Both sisters share an in-depth tourism background helping them to establish a credible business platform from the outset.
“I worked for a local Queenstown touring company that eventually led to employment with a major international travel company. Maria started in hotels, moved into the luxury experience space and has been invested in community projects and events for many years. She started her own business eight years ago and all of this was a catalyst for the creation of Check In.”
Designed for customers staying in a range of accommodation from hotels to independent establishments, holiday homes, B&B’s, campers or with family or friends Check In offers a different perspective on the region.
“Our opportunity to add value exists by connecting customers to local experiences that inspire, enhance and fulfil their stay – we share local insight, elevate the welcome experience and create opportunities to connect with our local people. Here at home we are enabling our community to create and collaborate, share stories and offer experiences,” she says.
A concierge team is constantly on call to assist Check In customers and the business ethos is reflected in the company tagline – Our Home. Our Village. Our People.
“The value of collaboration with those who respect this beautiful place we call home is what drives us,” says Karmela. “Our core growth initiative is to eventually create a nation-wide Check In network powered by the community and people of each town.”